RETURNS AND EXCHANGES


You may return any item within 30 days of receiving it for an exchange or refund. We must receive the item back from you within this time frame. 

All items must be in unworn condition to qualify for an exchange or refund.

Please email us as soon as possible at shop@indyslopestyle.co.nz to let us know your intentions and quote your order number so we can find your purchase in our system.

Refunds are subject to our refund policy as detailed below.

All re-shipping charges are the Customers liability.

Please send items for return to the following address:

Indyslopestyle Returns

PO Box 163 093

Lynfield

Auckland 1443

NEW ZEALAND

We highly recommend that you ship via tracked shipping so the package is traceable should it go missing. We can not refund or exchange your order if we do not receive it within 30 days of when you received it.

 

REFUNDS

All refunds will be the value of items returned less the actual cost of original shipping to you.

We heavily subsidise the cost of original shipping using the value of the item you have purchased to make your purchase cheaper for you.  Should you return your item for a refund we need to recoup this difference.

An indication of the actual original shipping cost to be deducted is as follows:

Packages under 1.5kg

Worldwide $60 NZD

Australia $40 NZD

New Zealand $15 NZD

Packages over 1.5kg

To be calculated based on each individual case.

 

EXCHANGES

You can exchange for an alternate size or product within 30 days of receiving it. We must receive the item back from you within this time frame. 

All items must be in unworn condition to qualify for an exchange.

Please email us as soon as possible at shop@indyslopestyle.co.nz to let us know your intentions and quote your order number so we can find your purchase in our system.

All re-shipping charges are the Customers liability, including the cost for us to ship back to you. You will be sent a link to complete a re-shipping purchase via our online store to cover this.

Please send items for return to the following address:

Indyslopestyle Returns

PO Box 163 093

Lynfield

Auckland 1443

NEW ZEALAND

We highly recommend that you ship via tracked shipping so the package is traceable should it go missing. We can not refund or exchange your order if we do not receive it within 30 days of when you received it.

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